: A significant portion is dedicated to ensuring existing customers remain loyal and increase their purchase volume over time. Expert & Community Perspectives
: Delivering superior service leads to higher retention and more sales to existing customers, which is often more cost-effective than pure pre-sale marketing. How to gain customers and increase profits with...
: Shepherd introduces a framework centered on the "Three Cs"— Company , Customers , and Competition —to help businesses find their market sweet spot. : A significant portion is dedicated to ensuring
Reviewers and business experts often highlight the book's accessibility for those who "wear the marketing hat" by necessity rather than training. Reviewers and business experts often highlight the book's
“B2B companies aren't often natural-born marketers... This book is a practical, one-stop resource for achieving B2B marketing success. It is heavy on pragmatism and light on theory.” Amazon.com
Beyond the specific book, general business research emphasizes several proven strategies to achieve these goals:
: Increasing profits often involves optimizing costs for low-value customers while introducing loyalty programs for high-value segments.