Buyer Protection Policy | Ebay

At its core, the policy is a promise that you are covered if:

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers

: You didn't receive the package within the estimated delivery window. buyer protection policy ebay

: Large-scale purchases like real estate, motor vehicles, and services are generally not covered under the standard Money Back Guarantee.

: The product you received is broken, damaged, or fundamentally different from the photos and description in the listing. At its core, the policy is a promise

While buyers enjoy high levels of protection, sellers often feel the policy "heavily favors" the buyer. To protect yourself as a seller:

: If the seller doesn't respond or resolve the issue within three business days, you can ask eBay to "step in". : The product you received is broken, damaged,

Unlike a traditional product warranty, this is a transaction-level safeguard. It covers the purchase price plus the original shipping costs for the vast majority of items on the site. How to use it: The 30-Day Window